Phone: (780) 373-2114


Staff Orientation is a Marathon, Not a Sprint


Great Supervision Classroom©

Great Supervision Training Series

Classroom and Online




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Building Confident Supervisors

  • Module 1: Introduction to Supervision
  • Module 2: Four Styles of Supervisory Leadership
  • Module 3: Dealing With the Grapevine
  • Module 4: Improving Employee Satisfaction & Retention
  • Module 5: Feedback & Progressive Discipline
  • Module 6: Teamwork

Learning Objectives

  • To identify a minimum of three important responsibilities of a supervisor
  • To define four styles of supervisory leadership by skill and motivation.
  • To explain how positive practise and safety minimizes the organizational grapevine.
  • To identify a minimum of five factors impacting staff retention and morale.
  • To list the steps of providing constructive critical feedback.
  • To name the four stages of team.



Nurturing Team Collaboration

  • Module 1: Communicating at Your Best
  • Module 2: Learning to Talk About the Tough Stuff
  • Module 3: Working Thru Tough Times
  • Module 4: Our Changing Work Place: Four Generations at Work
  • Module 5: Managing Change and Transition

Learning Objectives

  • To define active listening and assertive expression as it applies to communication.
  • To apply the “stump speech” in resolving interpersonal conflict.
  • To name the four stages of interest-based conflict resolution as it applies to interpersonal conflict.
  • To explain the process for using the force field analysis.
  • To list the three keys for stress management.
  • To identify four generations and at least two values of each.
  • To diagram the change process


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Learning To Work With Conflict

  • Module 1: Warming Up to Conflict
  • Module 2: Our History with Conflict
  • Module 3: What Makes it Conflict
  • Module 4: The Nuts and Bolts of Resolving Conflict
  • Module 5: The Model – Collaborative Approach
  • Module 6: Three Process Options Using the Model

Learning Objectives

  • To define conflict.
  • To name the five traditional strategies for resolving conflict.
  • To identify the four indicators of conflict.
  • To describe the three goals of resolving conflict.
  • To define issues, position, and needs, interest, and values (NIV’s).
  • To identify the four stages of mediating conflict using the interest-based approach.


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Managing People In Groups

  • Module 1: What Is Managing Group Process?
  • Module 2: Flip Charting Basics
  • Module 3: Skills of A Facilitator
  • Module 4: The Seven Levels of Working In Groups
  • Module 5: About Process – Getting It Done
  • Module 6: Getting Closure and Agreement

Learning Objectives

  • To know the role of facilitator as process manager not director
  • To know and use effective flip charting skills.
  • To establish an outline for facilitating.
  • To know the seven levels of working in groups.
  • To know how to manage three challenges faced by facilitators and practise the skills.
  • To define types of closure that can be obtained.

GS Revisited

Great Supervision Revisited

A fantastic opportunity to personalize your learning and gain perspective on what you already know.

Like all other courses in the Great Supervision Series, Great Supervision Revisited provides practical information that can be taken back to work and used.

This three-day course is designed for people who have already taken GS1-3.

Through three days; we expand on topics covered in previous courses such as Supervisor As Leader, Supervisory Leadership, Problem-Solving, and Conflict.  Two new topics are introduced: StrengthsFinder 2.0 and Time Management.

Bonus Included: Code for completing the StrengthsFinder 2.0 online so you can discover your top five strength areas and it’s hard covered companion book provided at the course

Module 1: Being a Great Supervisor Includes Leading

  • Leading Means . . .
  • Similarities and Differences Between Leading and Managing
  • More of what it takes

Module 2: Employee Performance From Beginning To End

  • The Big Picture – From Beginning To End Performance Management

Module 3: Discovering Your Talents with StrengthsFinder 2.0 (new)

  • Learn Your Top 5 Strengths As Set Forward By Marcus Buckingham (you will receive a code to go through the test and the book will follow at the course)

Module 4: Supervisory Leadership Style Refresher

  • Your Leadership Style
  • The Model Refresher (Pushing, Coaching, Pulling, Delegating)

Module 5: The Model – Collaborative Approach

  • 10 Steps of Problem-Solving
  • Force field Analysis
  • Practise Facilitation of The Process

Module 6:  Time Management:  Nine Time Savers (new)

Module 7:  Provide Feedback to Staff (Bring A Real Situations To Use)

  • Progressive Discipline
  • DESC
  • Practise

Module 8:  More on Conflict (One Full Day of Review & Practise)

  • Meeting Staff Needs
  • Safety
  • Skill
  • Role Play
  • Interest Based Conflict Resolution Model
  • Practise – 3 scenarios – ½ each

Visit Great Supervision© on Facebook!

soh“Knowing that we are able to send our new leaders to this type of training and can trust that they are being taught sound leadership skills is reassuring to the management team of our department. Retention at the Team Leader level is very high. We are happy with our ongoing relationship with Karin and her team and would recommend her Great Supervision Series to any organization that is looking to foster and grow the supervisory skills of new leaders within their ranks.”
– Krista Stacpoole-Tucker, Manager Community Outreach and Disability Service, Catholic Social Services

Funding Through the Canada Job Grant

(available in every province)

Why train supervisors?

  • Trained supervisors are confident in their job and need less of you!
  • Trained supervisors save you time and money by increasing staff retention.
  • Trained supervisors reduces risk to staff which in turn reduces risk to clients.
Trained supervisors know how to:
  • Build teams
  • Communicate
  • Manage conflict
  • Problem-solve
  • Provide positive and corrective feedback
  • Encourage and coach
  • Support staff through change
  • Empower staff
  • Manage stress

Why Us?

Our instructors are from the world of nonprofit and therefore know the challenges facing these organizations. Through storytelling and a variety of teaching methods participants learn how to work effectively within an organization. They are engaging, knowledgeable and determined to make the learning experience as enjoyable as possible.

Who is it for?

  • Existing and up and coming supervisors from the human service field.
  • Beginner to skilled.
  • No pre-requisite required.
  • You do not need to take the courses in order

Course Completion Requirements

Participants receive a certificate after participating in 95% of the course and completing a course evaluation. A Certificate of Achievement is provided when all four courses are completed.

Note: Promotional Photographs
Photos and/or videos recording of training and participants may be used for future promotional materials. Participants should be aware that their images may be recorded for media broadcast purposes.

Great Supervision Training Series

Classroom and Online