Phone: (780) 373-2114


Staff Orientation is a Marathon, Not a Sprint


Great Supervision Online©

Great Supervision Training Series

Classroom and Online

IT’S EASY AS  1,2,3,4!

    1. Register through the website
    2. Make payment by invoice or credit card.
    3. Log in information will be sent to you in advance.
    4. Start the course January 15, 2017.


You Get:

    1. Course access for one year from the time of registration.
    2. A comprehensive fillable training handout of over 100 pages that you download and keep.
    3. Opportunity to connect with other participants and the instructor through a private Facebook page.



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Building Confident Supervisors

  • Module 1: Introduction to Supervision
  • Module 2: Four Styles of Supervisory Leadership
  • Module 3: Dealing With the Grapevine
  • Module 4: Improving Employee Satisfaction & Retention
  • Module 5: Feedback & Progressive Discipline
  • Module 6: Teamwork

Learning Objectives

  • To identify a minimum of three important responsibilities of a supervisor
  • To define four styles of supervisory leadership by skill and motivation.
  • To explain how positive practice and safety minimizes the organizational grapevine.
  • To identify a minimum of five factors impacting staff retention and morale.
  • To list the steps of providing constructive critical feedback.
  • To name the four stages of team.



Nurturing Team Collaboration Available Spring 2017

  • Module 1: Communicating at Your Best
  • Module 2: Learning to Talk About the Tough Stuff
  • Module 3: Working Thru Tough Times
  • Module 4: Our Changing Work Place: Four Generations at Work
  • Module 5: Managing Change and Transition

Learning Objectives

  • To define active listening and assertive expression as it applies to communication.
  • To apply the “stump speech” in resolving interpersonal conflict.
  • To name the four stages of interest-based conflict resolution as it applies to interpersonal conflict.
  • To explain the process for using the force field analysis.
  • To list the three keys for stress management.
  • To identify four generations and at least two values of each.
  • To diagram the change process


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Learning To Work With Conflict Available Fall 2017

  • Module 1: Warming Up to Conflict
  • Module 2: Our History with Conflict
  • Module 3: What Makes it Conflict
  • Module 4: The Nuts and Bolts of Resolving Conflict
  • Module 5: The Model – Collaborative Approach
  • Module 6: Three Process Options Using the Model

Learning Objectives

  • To define conflict.
  • To name the five traditional strategies for resolving conflict.
  • To identify the four indicators of conflict.
  • To describe the three goals of resolving conflict.
  • To define issues, position, and needs, interest, and values (NIV’s).
  • To identify the four stages of mediating conflict using the interest-based approach.


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Managing People In Groups       Only Available In-Person

  • Module 1: What Is Managing Group Process?
  • Module 2: Flip Charting Basics
  • Module 3: Skills of A Facilitator
  • Module 4: The Seven Levels of Working In Groups
  • Module 5: About Process – Getting It Done
  • Module 6: Getting Closure and Agreement

Learning Objectives

  • To know the role of facilitator as process manager, not director
  • To know and use effective flip charting skills.
  • To establish an outline for facilitating.
  • To know the seven levels of working in groups.
  • To know how to manage three challenges faced by facilitators and practice the skills.
  • To define types of closure that can be obtained.

GS Revisited

Great Supervision Revisited


A fantastic opportunity to personalize your learning and gain perspective on what you already know.

Like all other courses in the Great Supervision Series, Great Supervision Revisited provides practical information that can be taken back to work and used.

This three-day course is designed for people who have already taken GS1-3.

Through three days; we expand on topics covered in previous courses such as Supervisor As Leader, Supervisory Leadership, Problem-Solving, and Conflict.  Two new topics are introduced: StrengthsFinder 2.0 and Time Management.

Bonus Included: Code for completing the StrengthsFinder 2.0 online so you can discover your top five strength areas and it’s hard covered companion book provided at the course

Module 1: Being a Great Supervisor Includes Leading

  • Leading Means . . .
  • Similarities and Differences Between Leading and Managing
  • More of what it takes

Module 2: Employee Performance From Beginning To End

  • The Big Picture – From Beginning To End Performance Management

Module 3: Discovering Your Talents with StrengthsFinder 2.0 (new)

  • Learn Your Top 5 Strengths As Set Forward By Marcus Buckingham (you will receive a code to go through the test and the book will be provided at the course)

Module 4: Supervisory Leadership Style Refresher

  • Your Leadership Style
  • The Model Refresher (Pushing, Coaching, Pulling, Delegating)

Module 5: The Model – Collaborative Approach

  • 10 Steps of Problem-Solving
  • Force field Analysis
  • Practice Facilitation of The Process

Module 6:  Time Management:  Nine Time Savers (new)

Module 7:  Provide Feedback to Staff (Bring A Real Situations To Use)

  • Progressive Discipline
  • DESC
  • Practise

Module 8:  More on Conflict (One Full Day of Review & Practise)

  • Meeting Staff Needs
  • Safety
  • Skill
  • Role Play
  • Interest Based Conflict Resolution Model
  • Practise – 3 scenarios – ½ each

Visit Great Supervision© on Facebook!

Video testimonial from Darlene Doskoch on Great Supervision Training


soh“Knowing that we are able to send our new leaders to this type of training and can trust that they are being taught sound leadership skills is reassuring to the management team of our department. Retention at the Team Leader level is very high. We are happy with our ongoing relationship with Karin and her team and would recommend her Great Supervision Series to any organization that is looking to foster and grow the supervisory skills of new leaders within their ranks.”
– Krista Stacpoole-Tucker, Manager Community Outreach and Disability Service, Catholic Social Services

Funding Through the Canada Job Grant


(available in every province)

Why train supervisors?

  • Trained supervisors are confident in their job and need less of you!
  • Trained supervisors save you time and money by increasing staff retention.
  • Trained supervisors reduces risk to staff which in turn reduces risk to clients.
Trained supervisors know how to:
  • Build teams
  • Communicate
  • Manage conflict
  • Problem-solve
  • Provide positive and corrective feedback
  • Encourage and coach
  • Support staff through change
  • Empower staff
  • Manage stress

Why Us?

The instructor, Karin Naslund has been delivering training for over 13 years. Before that, she was a CEO for 15 years in a nonprofit organization with an operating budget of 3.5 million, 200 clients and 100 staff. She has a wealth of experience and understands human resource challenges facing organizations. Through instructional videos, storytelling and a comprehensive handout, participants learn how to supervise staff.

Who is it for?

  • Existing and up and coming supervisors from the human service field.
  • Beginner to skilled.
  • No pre-requisite required.
  • You do not need to take the courses in order

Course Completion Requirements

Participants receive a certificate after successfully completing all modules and submitting the feedback form.

Great Supervision Training Series

Classroom and Online